Shop221 reserve the right to cancel any order in these instances. Customers will be contacted immediately.
Shop221 is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.
Tracking numbers and delivery details will be given after the purchase has been made*refer to ordering process
Prices are in Australian dollars (AUD) and are GST inclusive. PayPal is our payment processer of choice. Once you have finalised your purchases in your shopping cart, customers will be redirected to the PayPal website and select their payment method. PayPal is secure, reliable and fast.
Confirmation will be sent to you upon final purchase; however some orders may be subject to fraud checks/quality assurance by the Shop221 team. The team may require you to provide additional identification details for verification. Please refer to the details on confirmation and fraud for further information/clarification.
Tracking numbers and delivery details will be given after the purchase has been made
Proof of purchase is required in addition to photographic evidence of the alleged fault. Shop221 will issue a refund for the purchase price of the faulty product and any postage incurred by the customer to return the goods to Shop221.
Shop221 cannot guarantee requested item(s) for exchange will be available; in this case we will issue you an e credit voucher to the value of purchased item(s)
E Credit vouchers are not interchangeable and are valid for 6 months.
Please note items must be in original condition –new unwashed, no makeup stains, marks and swing tags are attached.
If you are unsure please contact our support team firstname.lastname@example.org
- Return within 14 Days of purchase (excludes accessories, jewelry and footwear)
- Item(s) must be in original condition of purchase (tags attached, unworn and no marks)
- Shop221 has the right to refuse exchange of item(s) if we believe item(s) differs from original condition
- We do not provide refunds for change of mind unless faulty
- Items can be returned/exchanged in store